This website is not intended for children and we do not knowingly collect data relating to children.
Dvees complies fully with ensuring your personal data is protected under the GDPR guidelines. We use the information that we learn from customers to process orders, despatch goods, process payments, communicate with you about orders, products, services, promotional offers and recipes and update our customer records. Here are the types of information we gather and our policies:
- Information you give uswhich you enter on our website or give us by other means. We use this information to respond to you and communicate with you. Information you may supply us with include: your name, address, phone number, e-mail addresses. All credit and debit card details are sent direct to PayPal whose server is PCI and GDPR compliant. We do not store any of your credit and debit card details. All personal data we hold is stored securely and in accordance with the GDPR guidelines.
- Information from other sources:we might receive information about you from other sources and add this to your account information. An Example of information we receive from other sources would include updated delivery and address information from our carriers or other third parties, which we use to update our customer records.
- We store information about youwhen you sign up to our email newsletter which allows us to contact you with information and promotions we offer. You may opt-out of this service at any time.
- If you place an order with us,we will generally keep your data for seven years from the date of your last order.
- All personal datawill be collected and used transparently. We will only use your data for the purpose in which it was stated. Any data which is no longer necessary to the purpose for which it is collected will be deleted securely.
- You have the rightto request access to your data we hold on file for you at reasonable intervals. We will respond within one month.
- We do not share any personal detailswith any third parties unless you have given us permission. Examples may include opting-in to third-party newsletters via our website competitions.
- The Legal basisfor which we process Personal data are:
Customer marketing and newsletters: Consent: the individual will have given clear consent for Dvees to process their personal data for a specific purpose.
Customer orders received: Contract: the processing is necessary for a contract Dvees has with the individual, or because they have asked Dvees to take specific steps before entering into a contract
- Your legal rights: Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please Contact Us, marking your query for the attention of the DPL.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Full name of legal entity: Dvees Limited, a limited company with registered number 08594385.
Dvees Limited is registered, and operates, in the United Kingdom.
Postal address: Dvees, 20-22 Wenlock Road, London, England, N1 7GU.
You can also contact us through our contact page
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What types of cookie are there?
Broadly speaking, there are four types of cookie: strictly necessary cookies, performance cookies, functionality cookies and targeting or advertising cookies.
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Dvees website uses both persistent and session cookies to enhance your experience while using the site to help you with the purchasing process of our products and to track the site usage so that we can improve our website in the future. We do not share any of this information used in our cookies with third parties like advertisers.
How do I turn cookies off?
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings
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