RETURNS Policy
Returns:
We understand that in some cases products may need to be returned. You can return products ordered directly from the DVees website within 14 calendar days after the date your product was shipped. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.
Personalised Products: However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part.
Please email info@dvees.com to obtain more information on how to return the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any queries regarding your refund, please contact us at info@dvees.com.
Sale and discounted items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. Exchanges are not permitted at this time.
Delivery:
UK orders: 2 - 5 business days
EU orders: up to 7 business days
Rest of the world: up to 7 business days
Privacy policy
Welcome to the DVees Limited (“DVees”) Privacy Policy.
DVees respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and inform you of your privacy rights and how the law protects you.
Our Cookies Policy is set out below, at the end of this Privacy Policy.
PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy aims to give you information on how DVees collects and processes your personal data through your use of this website, including any data you may provide through the website when you sign up to receive our marketing material, purchase a product or service or take part in a competition.
It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your data.
This website is not intended for children and we do not knowingly collect data relating to children.
CONTROLLER
DVees is the controller and responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy).
We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via our contact page and state that your query is for the attention of the DPL
DVees complies fully with ensuring your personal data is protected under the GDPR guidelines. We use the information that we learn from customers to process orders, despatch goods, process payments, communicate with you about orders, products, services, promotional offers and recipes and update our customer records. Here are the types of information we gather and our policies:
Information you give us which you enter on our website or give us by other means. We use this information to respond to you and communicate with you. Information you may supply us with include: your name, address, phone number, e-mail addresses. All credit and debit card details are sent direct to PayPal whose server is PCI and GDPR compliant. We do not store any of your credit and debit card details. All personal data we hold is stored securely and in accordance with the GDPR guidelines.
Information from other sources:we might receive information about you from other sources and add this to your account information. An Example of information we receive from other sources would include updated delivery and address information from our carriers or other third parties, which we use to update our customer records.
We store information about you when you sign up to our email newsletter which allows us to contact you with information and promotions we offer. You may opt-out of this service at any time.
If you place an order with us, we will generally keep your data for seven years from the date of your last order.
All personal data will be collected and used transparently. We will only use your data for the purpose in which it was stated. Any data which is no longer necessary to the purpose for which it is collected will be deleted securely.
You have the right to request access to your data we hold on file for you at reasonable intervals. We will respond within one month.
We do not share any personal details with any third parties unless you have given us permission. Examples may include opting-in to third-party newsletters via our website competitions.
The Legal basis for which we process Personal data are:
Customer marketing and newsletters: Consent: the individual will have given clear consent for DVees to process their personal data for a specific purpose.
Customer orders received: Contract: the processing is necessary for a contract DVees has with the individual, or because they have asked DVees to take specific steps before entering into a contract
Your legal rights: Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please Contact Us, marking your query for the attention of the DPL.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any concerns about privacy at DVees, please contact us and we will try to resolve the issue for you. Our business is evolving all the time and our Privacy Policy will change also. You should check our website frequently to see any changes. Unless otherwise stated, our current Privacy Notice applies to all information that we have about you and your account.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CONTACT DETAILS
Full name of legal entity: DVees Limited, a limited company with registered number 08594385.
DVees Limited is registered, and operates, in the United Kingdom.
Postal address: DVees, 20-22 Wenlock Road, London, England, N1 7GU.
You can also contact us through our contact page
Cookie policy
This page describes our cookie policy, which applies to this website. If you do not accept this Cookie Policy please do not use this site.
What are cookies?
For almost any website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose. Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.
What types of cookie are there?
Broadly speaking, there are four types of cookie: strictly necessary cookies, performance cookies, functionality cookies and targeting or advertising cookies.
Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like shopping baskets.
Performance cookies collect anonymous data on how visitors use a website; they can’t track users, and are only used to improve how a website works.
Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.
Advertising and targeting cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission, but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers.
Additionally, these cookies break down into two further sub-types. Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.
DVees website uses both persistent and session cookies to enhance your experience while using the site to help you with the purchasing process of our products and to track the site usage so that we can improve our website in the future. We do not share any of this information used in our cookies with third parties like advertisers.
How do I turn cookies off?
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings
To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau’s consumer advice site here. (http://www.youronlinechoices.com/ )
User agreement
By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive